At Victor Shade, we are confident that we provide the best window treatment product you can buy. With that in mind, we offer our customers a combination of additional benefits in the form of the Victor Shade Elite Service Package.
What Does The Victor Shade Elite Service Package Include?
Our Elite Service Package includes a wide variety of advantages and discounts whenever you purchase a Hunter Douglas window treatment from us. This includes:
- Certified Measuring & Installation Service
- The Hunter Douglas “The Right Choice” Assurance Program
- Victor Shade’s “In Your Home” Concierge Service
- Exclusive Membership in the Platinum Cleaning Club
- Premier Status at the Victor Shade Service Center
Certified Measuring & Installation Services
When you order a custom window blind from Victor Shade, our factory authorized installers will come into your home to expertly measure your windows for the perfect fit. Our installers are insured, bonded, certified, and experts in Hunter Douglas motorization, including programming your remote control and setting up your smart phone or tablet to operate your shades and work with home automation.
The Hunter Douglas “The Right Choice” Assurance Program
We want you to be absolutely satisfied with your purchase. As such, we are authorized to offer you the Hunter Douglas Right Choice Promise. This program will offer you peace of mind by giving you 21 days to enjoy your purchase.
If you are not happy, we can provide a one-time replacement of your window treatments with another Hunter Douglas product of equal or lesser value for a nominal fee plus the difference in cost between the two products. Simply contact us during the next 21 days to take advantage of this offer.
It’s that simple and it’s available at Victor Shade!
Victor Shade’s “In Your Home” Concierge Service
At Victor Shade, we will extend the company limited warranties that come with your window treatments by providing our In Your Home Concierge Service. With this unique offer, we promise that if your new window treatments need warranty servicing in the first year of ownership, we will send a certified installer to your home to examine the problem and resolve it as soon as possible.
Exclusive Membership In The Platinum Cleaning Club
We want your window treatments to look their best throughout their lifetime, and as the only full service window treatment cleaning and repair shop in the St. Louis area, we are equipped to make that happen.
When you have exclusive membership in our Platinum Cleaning Club, you will receive 15 percent off all cleaning for your new Victor Shade window treatments for the first five years of ownership.
The only caveat: The Platinum Cleaning Club does not include room darkening and dimming products like the Silhouette A Duex® since they cannot be cleaned in our ultrasonic tank.
Premier Status at the Victor Shade Service Center
With Premier Status at Victor Shade, we will guarantee:
- Exclusive email offers for discounts on window treatment cleaning
- Guaranteed service and repairs for all blinds at our store
- Repairs finished in 7-10 working days, on availability